This website is operated by Ewein Ecommerce Sdn. Bhd. which is registered in the Malaysia with registered number 1232780-U. All references to ‘you &/or your’ means you and ‘we, us, our or company’ within this policy means Ewein Ecommerce Sdn. Bhd..
Collection of Personal Information
You can visit our website, www.eweinecom.com and browse without having to provide your personal details. During you visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account with us on our website and have logged on with your username and password.
We may collect and store the following personal information:
– Email address, physical contact information and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;
– Transactional information based on your activities on the Website postage, billing and other information you provide to purchase or dispatch an item;
– Additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to answer additional questions online to help verify your identity or ownership of an item you list).
Use of personal information
Our primary purpose in collecting personal information is to provide you with a safe, efficient and customized experience. We may use your personal information to help us communicate and provide our products and services to you, resolve disputes and troubleshoot problems and also to aid us to improve the quality of service in dealing with your queries and requests, updating your account(s) information and to manage transaction specific tasks such as credit card payments for goods or services that you order from us (or our associated companies) or fulfillment of such transactions (e.g. delivery).
Disclosure of Personal Information
Personal information collected will only be disclosed within our corporate group and to service providers for the purposes for which it was collected, as authorized and consented by you and will never pass, share or trade any personal information with any other third party other than aforementioned ‘service providers’.
‘Service providers’ means subcontractors (including any affiliated partners) retained by us for the specific purpose of performing functions on our behalf or to provide services to us, such services includes credit card and data processing; age verification; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers and other services related to our business.
Security of Personal Information
We ensure that all information collected will be safely and securely stored. Your information is stored on our servers located in the Malaysia. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure.
However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, we cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective. To further protect yourself, you should safeguard your account username and password and not share that information with anyone. You should also sign off your account and close your browser window when you have finished your visit to our sites.
In addition, when placing an order the cookies will capture your first and last names, your email address and your user ID. This information is needed in order to make your visit simple and more efficient. We will never pass any personal information on to any third party apart from aforementioned ‘service providers’. Unless you check the box instructing your browser to remember your username and password these cookies will be deleted when you close your browser.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your inquiry or complaint, please don’t hesitate to contact our Customer Service team.