Privacy Policy


This website is operated by Ewein Ecommerce Sdn. Bhd. which is registered in the Malaysia with registered number 1232780-U. All references to ‘you &/or your’ means you and ‘we, us, our or company’ within this policy means Ewein Ecommerce Sdn. Bhd..

Our aim is to protect you and your private information and provide this Privacy Policy in order to help you understand what we may do with any personal information you provide. We may take your personal information when you communicate with us either by log in to our Website/App or contact to our customer service and the information that we collected from you may be used and will be kept confidential.


Collection of Personal Information

You can visit our website, and browse without having to provide your personal details. During you visit to our website, you may remain anonymous and at no time would we be able to identify you unless you have registered an account with us on our website and have logged on with your username and password.

We may collect and store the following personal information:

– Email address, physical contact information and (depending on the service used) sometimes financial information, such as credit card or bank account numbers;

– Transactional information based on your activities on the Website postage, billing and other information you provide to purchase or dispatch an item;

– Additional information we ask you to submit to authenticate yourself or if we believe you are violating site policies (for example, we may ask you to answer additional questions online to help verify your identity or ownership of an item you list).


Use of personal information

Our primary purpose in collecting personal information is to provide you with a safe, efficient and customized experience. We may use your personal information to help us communicate and provide our products and services to you, resolve disputes and troubleshoot problems and also to aid us to improve the quality of service in dealing with your queries and requests, updating your account(s) information and to manage transaction specific tasks such as credit card payments for goods or services that you order from us (or our associated companies) or fulfillment of such transactions (e.g. delivery).


Disclosure of Personal Information

Personal information collected will only be disclosed within our corporate group and to service providers for the purposes for which it was collected, as authorized and consented by you and will never pass, share or trade any personal information with any other third party other than aforementioned ‘service providers’.

‘Service providers’ means subcontractors (including any affiliated partners) retained by us for the specific purpose of performing functions on our behalf or to provide services to us, such services includes credit card and data processing; age verification; software development; website hosting and management; information technology and office services; legal, accounting, audit and other professional service providers and other services related to our business.


Security of Personal Information

We ensure that all information collected will be safely and securely stored. Your information is stored on our servers located in the Malaysia. We treat data as an asset that must be protected and use lots of tools (encryption, passwords, physical security, etc.) to protect your personal information against unauthorized access and disclosure.

However, as you probably know, third parties may unlawfully intercept or access transmissions or private communications, and other users may abuse or misuse your personal information that they collect from the site. Therefore, we cannot guarantee that the security measures we have in place to safeguard personal information will never be defeated or fail, or that those measures will always be sufficient or effective. To further protect yourself, you should safeguard your account username and password and not share that information with anyone. You should also sign off your account and close your browser window when you have finished your visit to our sites.


Use of cookies on our websites

Like most website, ‘the site’ uses ‘cookies’ (small data files that our server sends to your browser when you visit the site) to gather and store information about your visit to our website. Primarily we use cookies for the sole purpose of monitoring traffic e.g. the IP address from which you access the site; the location (country) from which you access the site; the type of browser and operating system used to access the site; the date and time of your access to the site; the pages you visit; the Internet address of the website from which you accessed the site; to log repeat visitors for statistical and analytical purposes; to track interaction with online advertising (e.g. to monitor the number of times that a banner ad is displayed and the number of times it is clicked) and to compile and report to third parties aggregate statistics about our users in terms of numbers, traffic patterns and related site information.

In addition, when placing an order the cookies will capture your first and last names, your email address and your user ID. This information is needed in order to make your visit simple and more efficient. We will never pass any personal information on to any third party apart from aforementioned ‘service providers’. Unless you check the box instructing your browser to remember your username and password these cookies will be deleted when you close your browser.


Changes to the Privacy Policy

Ewein Ecommerce Sdn. Bhd. reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.


Complaints about breaches of privacy

If you are not satisfied with the way in which we handle your inquiry or complaint, please don’t hesitate to contact our Customer Service team.